Learning Centered Technology

Technology for the Educator

BB9 Bug: Student Grade Book Error!

with 3 comments

Student Grade Book Error

Student Grade Book Error

If you have received complaints from students that they cannot access the My Grades area of their course, there is a software issue. The issue happens when a new column is added to your grade book. One of Blackboard’s service packs started the problem, a new patch was put on this weekend to fix the issue. The instructor can fix the issue using the following steps.

  • Go to the full grade center
  • Locate the new column that was recently added
  • Click on the action link beside the column name and select Edit Column Information
  • When the column information page loads DO NOT change anything on this screen — just click Submit.
  • You must do this for each newly added column.

A patch to fix this issue was added this weekend, but it only prevents issues for any new columns you create, it does not fix the old issues.


Written by Dr. Sherri E. Ritter

July 15, 2013 at 2:55 pm

Posted in BB9 Essentials, BB9 How Too ...

Tagged with ,

3 Responses

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  1. Quite timely! We were just dealing with this ourselves. Do you mind if I link our FAQ page to this page?


    July 15, 2013 at 3:49 pm

    • No, I had a student call. I remembered Jonathan’s email from last week and checked for that issues. As it turned out that was the problem. He updated the server over the weekend, but I don’t guess it fixed the existing issues.

      Dr. Sherri E. Ritter

      July 15, 2013 at 4:21 pm

    • Misread the comment, of course you can link to the page. I thought you ask if I saw it on your FAQ page. Sorry, yes you can link, no problem.

      Dr. Sherri E. Ritter

      July 15, 2013 at 4:22 pm

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