Learning Centered Technology

Technology for the Educator

BB9 Bug: Student Grade Book Error!

with 3 comments

Student Grade Book Error

Student Grade Book Error

If you have received complaints from students that they cannot access the My Grades area of their course, there is a software issue. The issue happens when a new column is added to your grade book. One of Blackboard’s service packs started the problem, a new patch was put on this weekend to fix the issue. The instructor can fix the issue using the following steps.

  • Go to the full grade center
  • Locate the new column that was recently added
  • Click on the action link beside the column name and select Edit Column Information
  • When the column information page loads DO NOT change anything on this screen — just click Submit.
  • You must do this for each newly added column.

A patch to fix this issue was added this weekend, but it only prevents issues for any new columns you create, it does not fix the old issues.

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Written by Dr. Sherri E. Ritter

July 15, 2013 at 2:55 pm

Posted in BB9 Essentials, BB9 How Too ...

Tagged with ,

3 Responses

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  1. Quite timely! We were just dealing with this ourselves. Do you mind if I link our FAQ page to this page?

    Laura

    July 15, 2013 at 3:49 pm

    • No, I had a student call. I remembered Jonathan’s email from last week and checked for that issues. As it turned out that was the problem. He updated the server over the weekend, but I don’t guess it fixed the existing issues.

      Dr. Sherri E. Ritter

      July 15, 2013 at 4:21 pm

    • Misread the comment, of course you can link to the page. I thought you ask if I saw it on your FAQ page. Sorry, yes you can link, no problem.

      Dr. Sherri E. Ritter

      July 15, 2013 at 4:22 pm


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