Learning Centered Technology

Technology for the Educator

Creating Quality Online Courses: Learner Support

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Learner Support

Learner support in the online environment is a little different from the things we discussed up to this point. Learner support not only involves the instructor, but the whole institutions. Students in the online environment require a high level of both academic and technical support.

Institutions need to provide easy access to things such as the learning management system, library resources, bookstores, tutoring, academic counseling, early alert/intervention systems, financial aid, and career services.

In addition they will need 24/7 access to the technical help services. These services include live help desk services, training on the use of the various technologies, and various orientations opportunities. Students will also need help with connectivity issues such as institutional Wi-Fi connections and in some cases, access to institutional labs with any additional hardware or software required in their online class.

As you can tell, it takes an institutional effort to support the online student. That being said, instructors also play a large role in supporting the online student.

Classroom Support of Online Students

  • Provide timely feedback
  • Send a weekly message in to show you are engaged in the classroom
  • Comment strategically within discussion boards
  • Create an environment conducive to creative thinking
  • Clearly identify the objectives to be achieved
  • Provide a link to the technical support offered
  • Supply a link to the institution’s accessibility policies and services
  • Provide an explanation of how the institution’s student services and resources can help learners succeed and how learners can obtain that help
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Written by Dr. Sherri E. Ritter

April 18, 2016 at 9:00 am

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